Shipping Policy
1. Where We Ship
Domestic Shipping: Available across most pin codes in India.
2. Delivery Timelines
Orders are shipped within 1–2 business days after confirmation.
Delivery typically takes 5–7 business days post-dispatch.
Note: *We do not process or ship orders on Sundays or public holidays.
*Timelines may vary during festive seasons or high-demand periods.
3. Shipping Charges
Order Value Shipping Fee
COD Charges Rs. 30
Free Shipping
Additional charges apply for bulky items and international orders.
All fees are displayed clearly before payment.
4. Damaged or Leaked Items
If your order arrives damaged or leaking:
Take clear photos of the damaged item and its packaging.
Email them to info@sunbridge.in within 4 days of delivery.
Our team will arrange a replacement or refund promptly.
5. Frequently Asked Questions
Q: How do I track my order?
A: A tracking link will be sent via email once the order ships.
Q: Can I edit or cancel my order?
A: No, we do not have the option to cancel or edit the order placed on the website.
Q: My delivery is delayed—what should I do?
A: Sometimes delays happen due to unforeseen factors. If your order hasn’t arrived after the estimated window, contact us and we’ll track it for you.
6. Need Help?
For any other questions, please contact our customer support team:
Terms and Conditions - Order Related
1. Order Cancellation
We will be unable to cancel the order once it has been placed on the website.
2. Complaints and Grievances
In case you have any product or post-delivery complaints/grievances, you must notify us within 15 days of having received the order.*
Please share a package opening video for us to take suitable action.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us.*
3. Delivery Status
For any delivery-related issue, please notify us within 7 days of having received your delivery confirmation message from our delivery partner. Suitable action will be taken accordingly.
4. Refunds and Returns
Only defective or damaged products are eligible for return within 4 working days from the date of delivery. In such cases, we will arrange for a replacement. If you prefer a refund instead, the amount will be processed to the payment method used within 15 working days.
*Kindly share the message/image of the delivery confirmation OR product condition (whichever applicable):
For your (i) complaints/grievances and (ii) refunds/returns:
Email: info@sunbridge.in