Return Policy

We at Sunbridge are dedicated to providing our customers with the best possible shopping experience. Due to hygiene and safety standards, we are unable to accept returns or exchanges of opened or used products. Because opened or damaged products cannot be reused or resold, we do not accept the return or exchange of delivered, opened, or used products.

Our exchange policy only applies to products that are reported within the specified timeframe mentioned below in case of damage or quality issues:

  • If you have received a damaged or tampered product, or if the product has spilled/leaked while being delivered, please get in touch with our customer care within 7 days of the delivery date, along with the supporting images and videos. Once it passes the quality check the product will be replaced and delivered to you.
  • We do not have a 'Money Refund' policy. However, if you receive a damaged product or face any other unforeseen circumstances, we are happy to provide you with a credit note, which can be used for future purchases on our website.
  • Exchange requests will be subject to investigation and evaluation by the Sunbridge team. Requests will only be honored if they are submitted within 7 days of the product's delivery date.
  • Sunbridge is not responsible for any damages that may arise after delivery. We do not cover any damages caused by negligence, improper use, or incorrect application; under our return, refund, and exchange policy.

For any query or complaint regarding refund, return, and exchange of the product, write to us at support@sunbridge.in or call us on our toll-free number 9833360298 (Monday to Saturday between 10:00 AM to 6:30 PM); the Sunbridge team will be happy to assist you.

International Orders & Shipments

We do not offer Goods exchanges or Returns on orders shipped internationally. In the unlikely event that any Goods you have received are in a damaged condition or defective, please reach out to us at support@sunbridge.in in within 48 hours of receiving the order. Our representative will guide you on this matter.