Contact FAQ's

FAQ's
1. How can I track my order?
Once your order is shipped, you will receive an email and WhatsApp message with a tracking link. Simply click on it to view your real-time delivery status.
2. How long will delivery take?
Orders are usually delivered within 3 to 7 business days, depending on your location. Metro and Tier-1 cities may receive orders faster.
3. Can I modify my address or phone number after placing an order?
If your order has not been shipped yet, we can update your details. Please reach out to our team as soon as possible with your order ID.
4. What should I do if I receive a damaged or wrong product?
A defective or damaged product(s) are eligible for return within 4 working days from the date of delivery. In such cases, we can arrange a replacement on an urgent basis.

For return requests, please share:
1) A photo/video showing the product condition.
2) The delivery confirmation message or image.
5. I missed my delivery. What should I do?
Do not worry. Our delivery partner will attempt to deliver your order again. You can also contact them directly through your tracking link for help.
6. What payment methods do you accept
We accept Debit and Credit Cards, UPI, Net Banking, and Wallet Payments. You can also opt for Cash on Delivery (COD) in select areas.
7. Is Cash on Delivery available?
Yes, COD is available on most orders across India. However, Free Shipping offers are valid only on prepaid orders.
8. My payment failed, but the amount was deducted. What should I do?
If your payment was deducted, it will be automatically refunded within 5 to 7 business days. You can also contact our support team with your payment details.
9. I have not received my order confirmation email. What should I do?
Please check your spam or promotions folder first. If you still cannot find it, contact our support team (care@sunbridge.in) and we will resend the confirmation right away.
10. What is Kidzola made with?
Kidzola is made with a wholesome triple-oil blend crafted specially for kids. It includes:
Rice Bran Oil (light & heart-friendly)
Olive Pomace Oil (good fats for brain health)
Flaxseed Oil (rich in Omega-3 for growth)
No preservatives, no chemicals, just a clean, natural blend that supports your child’s nutrition
11. What makes Kidzola different from regular cooking oils?
Kidzola is India’s 1st cooking oil made just for kids, and that makes it truly unique. Unlike regular oils made for adults, Kidzola is:
✔ Crafted with Kidzorb® Technology for better nutrient absorption
✔ Made with a balanced triple-oil blend
✔ Low oil absorption
✔ Lighter on digestion
✔ Supports brain development & immunity
✔ Perfect for everyday Indian cooking
12. Can I use Kidzola for frying foods?
Yes, absolutely! You can make fried snacks with Kidzola. It has a high smoke point, which makes it safe for frying Indian foods like:
Aloo tikki
Pakoda
Poori
Nuggets
Tiffin snacks
Kidzola has low oil absorption, which means crispy food with less oil, a healthier choice for kids.
13. What quantity does Kidzola come in?
Kidzola cooking oil is available in a handy 750 ml pouch. It’s the perfect size for the entire family.
Parents love this size because:
✔ It’s easy to store
✔ Easy to pour
✔ Stays fresh for longer
14. How do I place an order for Kidzola Cooking Oil?
You can easily order Kidzola from our official store: https://www.sunbridgestore.com/products/kidzola-cooking-oil Simply add it to your cart, and proceed to checkout. You will receive an order confirmation once your purchase is completed.
15. Can adults also consume Kidzola cooking oil?
Yes, while Kidzola is specially designed for kids, it is completely safe and healthy for the entire family.
Adults can also benefit from it due to its:
Low-absorption formula
Light texture
Added vitamins
Olive oil goodness
It’s a healthier cooking option for all age groups.